How to trace my customers’ payment/invoice?

Created by CHIP Merchant Service, Modified on Wed, 19 Jul 2023 at 12:10 AM by CHIP Merchant Service

  1. Login at 

  2. In order to trace the invoice, retrieve one of the following invoice details. It could be:

  • Customer’s name

  • Customer’s email address

  • Invoice ID (Eg: a814556d-13ae-4a73-b3e1-9b037ebf09a9)

  • Others

  1. At the top left corner, select ‘Feed’ > 'Search' on the top right. Insert invoice detail and search.

  2. Click on the invoice to view the complete details.

  1. You can view the payment journey and transaction statuses. You can download a pdf copy of the invoice or share the link. 

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