How to check payment or transaction status?

Created by CHIP Merchant Service, Modified on Wed, 19 Jul 2023 at 10:13 AM by CHIP Merchant Service

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To check the payment status, it is essential to have the payment details, which may include:
- Customer’s name
- Customer’s email address
- Transaction ID (Eg: a814556d-13ae-4a73-b3e1-9b037ebf09a9)
- Others
At the top left corner, select ‘Feed’ > 'Search' on the top right. Insert invoice detail and search.
Go to ‘Filter’ > Apply the filter of your choice. And then, click ‘Update’.
As an example, select dates and apply Status: Paid.
Below are the meaning of each transaction status:

created	Purchase was created using POST /purchases/ or Billing API capabilities.
sent	Invoice for this purchase was sent over email using Billing API capabilities.
viewed	The client has viewed the payform and/or invoice details for this purchase.
error	There was a failed payment attempt for this purchase because of a problem with customer's payment instrument (e.g. low account balance). You can analyze the `.transaction_data` to get information on reason of the failure.
cancelled	Purchase was cancelled using the `POST /purchases/{id}/cancel/` endpoint; payment for it is not possible anymore.
overdue	Purchase is past its' `.due`, but payment for it is still possible (unless e.g. POST /purchases/{id}/cancel/ is used).
expired	Purchase is past its' `.due` and payment for it isn't possible anymore (as a result of `purchase.due_strict` having been set to `true`).
blocked	Like `error`, but payment attempt was blocked due to fraud scoring below threshold or other security checks not passing.
hold	Funds are on hold for this Purchase (`.skip_capture: true` was used). You can now run `POST /capture/` or `POST /release/` for this payment to capture the payment or return funds to the client, respectively. `released`: This Purchase previously had `hold` status, but funds have since been released and returned to the customer's card.
pending_release	release of funds for this Purchase is in processing, but is not finalized on the acquirer side yet. Is set by `POST /purchases/{id}/release/` operation when it takes longer than expected to process on the acquirer side.
pending_capture	capture of funds for this Purchase is in processing, but is not finalized on the acquirer side yet. Is set by `POST /purchases/{id}/capture/` operation when it takes longer than expected to process on the acquirer side.
preauthorized	A preauthorization of a card (authorization of card data without a financial transaction) was executed successfully using this Purchase. See the description of the `.skip_capture`field for more details.
paid	Purchase was successfully paid for.
pending_execute	Payment (or `hold` in case of `skip_capture`) for this Purchase is in processing, but is not finalized on the acquirer side yet.
pending_charge	Recurring payment for this Purchase is in processing, but is not finalized on the acquirer side yet. Is set by `POST /purchases/{id}/charge/` operation when it takes longer than expected to process on the acquirer side.
cleared	Funds for this Purchase (that was already `paid`) have been transferred for clearing in payment card network. All non-card payment methods and some card payment methods (depends on configuration) don't use this status and Purchases paid using them stay in `paid` status instead.
settled	Settlement was issued for funds for this Purchase (that was already `paid`). All non-card payment methods and some card payment methods (depends on configuration) don't use this status and Purchases paid using them stay in `paid` status instead.
chargeback	A chargeback was registered for this, previously paid, Purchase. `pending_refund`: a refund (full or partial) for this Purchase is in processing, but is not finalized on the acquirer side yet. Is set by `POST /purchases/{id}/refund/` operation when it takes longer than expected to process on the acquirer side.
refunded	This Purchase had its payment refunded, fully or partially.

Click on the invoice to view the complete details.

You can view the payment journey and status. You can also copy and/or share the link.