How to refund customers?

Login at www.chip-in.asia

At the top left corner, select ‘Feed’.

Under the 'Payments', click the 3 dots at the specific paid transaction you wish to refund.

Select ‘Refund’.

Before refunding your customer, it is advisable for you to double-check the transaction ID. Click into the transaction and then select 'Refund' on the top bar if transaction has been confirmed.

Please insert the amount of refund. You can make a full refund or partial refund.  

Refund amount will be deducted from your next settlement including fees. Every refund is subjected to transaction fees and settlement speed stated in www.chip-in.asia/collect