How to refund customers?

Created by CHIP Merchant Service, Modified on Wed, 19 Jul 2023 at 11:25 AM by CHIP Merchant Service

  1. Login at

  2. At the top left corner, select ‘Feed’.

  3. Under the 'Payments', click the 3 dots at the specific paid transaction you wish to refund.

  4. Select ‘Refund’.

  5. Before refunding your customer, it is advisable for you to double-check the transaction IDClick into the transaction and then select 'Refund' on the top bar if transaction has been confirmed.

  6. Please insert the amount of refund. You can make a full refund or partial refund.  

  7. Refund amount will be deducted from your next settlement including fees. Every refund is subjected to transaction fees and settlement speed stated in 

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