Why is my Terminal not working?

Created by CHIP Merchant Service, Modified on Wed, 07 Jun 2023 at 04:21 PM by CHIP Merchant Service

Your terminal may not be working due to:

  • No battery

  • Not connected to Wifi

  • Inactive SIM data

  • Change internet connection


Tips & tricks: 


If you are unable to accept payment using the Terminal, please configure your terminal by clicking on the Apps > 3 dots > 'Sign On'.


The reason to tap 'Sign On' is to reconnect back to the server when it was drop.


If the problem persists, please reach out to CHIP Merchant Service at support@chip-in.asia or existing Whatsapp group that you are in.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article