Why customer card cannot make payment?

The possible reasons for your customers' card declines include:

• Invalid card details
• Exceeded card limit
• Unauthorized credit/debit card
• Other reasons

Please instruct your customers to:

• Verify if their card is active
• Ensure that the card is not expired or closed
• Enter the correct card number
• Ensure the card limit is not exceeded
  
  

If, however, the card payment methods on your CHIP account are preventing all customers from making payments, please notify us for troubleshooting.