Why customer card cannot make payment?

Created by CHIP Merchant Service, Modified on Fri, 16 Jun 2023 at 02:22 PM by CHIP Merchant Service

The possible reasons for your customers' card declines include:

  • Invalid card details
  • Exceeded card limit
  • Unauthorized credit/debit card
  • Other reasons

Please instruct your customers to:

  • Verify if their card is active
  • Ensure that the card is not expired or closed
  • Enter the correct card number
  • Ensure the card limit is not exceeded

If, however, the card payment methods on your CHIP account are preventing all customers from making payments, please notify us for troubleshooting.

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